Sale Terms and Conditions

You agree to pay the price specified in the Quote, plus GST and any applicable charges (“Purchase Price”), in accordance with the payment terms specified by us.

1.1 Custom Builds & Factory Orders

A deposit of 50% is required for all custom builds and factory orders. Orders will not be placed until 48 hours after Quote approval, allowing for a cooling-off period, unless waived by written agreement.

1.2 In-Stock Items

Full payment is required prior to delivery unless otherwise agreed in writing.

1.3 Payment Methods

Payment may be made via bank transfer, EFT, credit card, or any other method approved by us in writing.

If payment is not made by the due date, interest will accrue on the overdue amount at a rate of 25% per annum, calculated monthly, from the due date until payment is received in full.

3.1 Risk

Risk in the Equipment passes to you upon delivery to you, your agent, or nominated carrier.

3.2 Use

You must ensure the Equipment is used safely and in compliance with all applicable laws, regulations, standards, and codes.

4.1 Supply Only

All Equipment is supplied on a supply-only basis unless otherwise agreed in writing.

4.2 Installation & Connections

Any installation, joining, or connection works are the responsibility of the Customer.

4.3 Site Works

You are responsible for all civil and site works, including (but not limited to):

• Electrical connections
• Water and waste connections
• Foundations and site preparation

5.1 Site Access

You must ensure the delivery site is safe, accessible, and suitable for delivery.

5.2 Site & Weather Limitations

Delivery may be impacted by site conditions or weather. Alternative arrangements may be required.

5.3 Delivery Responsibility

We are not liable for delays, losses, or damages arising from delivery once Equipment has been dispatched to our carriers or agents.

5.4 Delivery Timing

All delivery times are estimates only. We are not liable for delays.

5.5 Placement of Equipment

Delivery agents will attempt placement as requested but may place Equipment in the nearest safe location if conditions are unsuitable.

5.6 Crane Requirements

If a crane is required, it is your responsibility to arrange and coordinate this in advance.

5.7 Cancellation of Delivery

If delivery is cancelled within 48 hours, a fee of 20% of the delivery charge will apply.

You are solely responsible for:

• Obtaining all required approvals, permits, and consents
• Ensuring compliance with local, state, and federal regulations

We do not provide advice or assistance regarding regulatory approvals.

Any variation requested after production has commenced may incur a 5% surcharge on affected items. All variation requests must be submitted in writing and are subject to our approval.

8.1 Cooling-Off Period

You may cancel your order within 48 hours of deposit payment for a full refund. Cancellation must be submitted in writing.

8.2 Post Cooling-Off Cancellations

For custom builds and imported orders:

• Consignment Option: The completed unit may be sold on consignment, with the deposit refunded once sold.
• Immediate Cancellation Option: A refund may be issued subject to a 10% deduction of total build cost.

8.3 Refund Processing

Approved refunds will be processed within 14 business days and returned via the original payment method unless otherwise agreed.

8.4 Non-Refundable Costs

Any costs already incurred (including delivery, permits, or additional services) are non-refundable.

9.1 General Warranty

Equipment is covered by a 12-month limited warranty from delivery, in addition to your rights under Australian Consumer Law.

9.2 Manufacturer Warranties

All applicable manufacturer warranties (e.g. electrical components) are passed on to you.

9.3 Exclusions

The warranty does not cover:

• Misuse or improper installation
• Unauthorised modifications
• Minor cosmetic imperfections (including dents or scratches from transport)

We act solely as a supplier of Equipment and accept no responsibility for installation or related issues.

We strongly recommend engaging qualified professionals for installation and setup.

By accepting a Quote, placing an order, or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Privacy Policy

Last updated: 15 September 2026

Shipping Container Services Australia Pty Ltd (ABN 90 663 037 447), trading as SCS Australia (“SCS Australia”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, purchase or enquire about our products or services, or otherwise interact with SCS Australia.

We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

1. What personal information we collect

The types of personal information we may collect depend on how you interact with us and may include:

• your name;
• email address;
• telephone number;
• residential, business, billing or delivery address;
• company or organisation name;
• details about the products or services you are interested in;
• information provided when requesting a quote or submitting an enquiry;
• order, transaction and delivery information;
• correspondence between you and SCS Australia;
• payment or billing information where relevant;
• information relating to finance enquiries where applicable;
• information you provide when applying to become a reseller, supplier or business partner; and
• any other information you voluntarily provide to us.

We may also automatically collect technical information when you use our website, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• time spent on the website;
• referring websites or advertisements;
• approximate geographic location;
• website interactions and conversions; and
• cookie, advertising and similar identifiers.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our activities and permitted by law.

2. How we collect personal information

We may collect personal information directly from you when you:

• submit a website enquiry or quote request;
• contact us by telephone, email or social media;
• purchase or enquire about a shipping container, portable building or other product;
• request delivery, modifications or other services;
• visit one of our locations;
• apply for finance through an available finance option;
• communicate with our sales or customer service teams;
• enter into a contract with us; or
• otherwise provide information to SCS Australia.

We may also receive personal information from third parties where appropriate, including:

• advertising and marketing platforms;
• referral partners;
• resellers;
• suppliers and contractors;
• freight and delivery providers;
• finance providers;
• website analytics providers; and
• other parties involved in providing our products or services.

Where practicable, we collect personal information directly from you.

3. Website analytics, cookies and advertising

Our website may use cookies, pixels, tags and similar technologies to operate the website, understand how visitors use it, measure advertising performance and improve our marketing.

These technologies may collect information such as your device, browser, IP address, pages visited, advertisements viewed or clicked, and actions taken on our website.

We may use services provided by third parties such as Google and Meta for purposes including:

• website analytics;
• conversion tracking;
• advertising measurement;
• remarketing and retargeting;
• understanding how visitors find and interact with our website; and
• improving the relevance and effectiveness of our advertising.

These providers may use cookies or similar technologies in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

4. Why we collect and use personal information

We may collect, hold and use personal information for purposes including:

• responding to enquiries;
• preparing and providing quotations;
• supplying shipping containers, portable buildings and related products;
• processing and managing orders;
• arranging delivery and logistics;
• carrying out container modifications or custom projects;
• communicating with customers about orders, projects and deliveries;
• providing customer service and after-sales support;
• managing payments, accounts and invoicing;
• facilitating finance enquiries where requested;
• managing relationships with suppliers, contractors and resellers;
• maintaining and improving our website, products and services;
• analysing website usage and business performance;
• measuring and improving advertising campaigns;
• preventing fraud, misuse and security incidents;
• complying with legal, taxation, accounting and regulatory obligations; and
• carrying out our normal business operations.

We may also use information for another purpose where you have consented to that use or where permitted or required by law.

5. Direct marketing

Where permitted by law, we may use your contact details to send you information about SCS Australia products, services, promotions or offers that we believe may be relevant to you.

We may communicate with you by email, SMS, telephone or other electronic means where we have the required consent or are otherwise permitted to do so.

You can opt out of marketing communications at any time by:

• using the unsubscribe link contained in an email;
• following the opt-out instructions contained in an SMS; or
• contacting us directly.

Opting out of marketing communications will not prevent us from contacting you about an existing enquiry, quotation, purchase, delivery, account or other service-related matter.

6. When we disclose personal information

We may disclose personal information where reasonably necessary to operate our business or provide our products and services.

This may include disclosure to:

• employees and authorised representatives of SCS Australia;
• related businesses and companies;
• suppliers and manufacturers;
• transport, freight, crane and delivery providers;
• contractors and service providers;
• website hosting and technology providers;
• customer relationship management and business software providers;
• email and communications providers;
• payment processors and financial institutions;
• finance providers where you request finance services;
• accountants, insurers, lawyers and professional advisers;
• advertising, analytics and marketing providers;
• government agencies, regulators, law enforcement bodies or courts where required by law; and
• other parties with your consent or as permitted by law.

We do not sell personal information to third parties.

Third-party providers may have their own privacy policies governing information they independently collect or process.

7. Finance providers

If you choose to enquire about or apply for finance through a third-party finance provider promoted or linked through SCS Australia, that provider may separately collect personal and financial information from you.

The finance provider’s collection and handling of that information will be governed by its own privacy policy and terms.

SCS Australia does not control the independent privacy practices or credit assessment processes of third-party finance providers.

8. Overseas disclosure and storage

Some of the technology, cloud, analytics, advertising, communications or other service providers we use may store or process information outside Australia.

Depending on the provider and its infrastructure, overseas processing may include the United States and other jurisdictions in which our service providers or their infrastructure operate.

Where required by applicable privacy law, we take reasonable steps in relation to overseas handling of personal information.

9. How we protect personal information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• access controls;
• password and account security;
• security measures used by our technology providers;
• restricting access to personal information to authorised personnel;
• secure business systems and cloud services; and
• internal processes for handling personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If a data breach occurs, we will assess and respond to it in accordance with applicable Australian privacy and data breach notification requirements.

10. Retention of personal information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, our legitimate business requirements, and any applicable legal, accounting or regulatory requirements.

Where personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where required by applicable privacy law.

11. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access or making changes.

In some circumstances, we may be permitted or required by law to refuse access to certain information. If this occurs, we will generally explain the reason for the refusal where required.

12. Remaining anonymous

You can generally browse our website without identifying yourself.

However, we will usually need certain identifying and contact information in order to provide a quotation, process an order, arrange delivery, respond to an enquiry or provide other requested services.

13. Links to third-party websites

Our website may contain links to websites operated by third parties.

SCS Australia is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Automated decision-making

SCS Australia does not currently use personal information through automated decision-making systems to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

Third-party service providers, such as finance providers, may use their own automated systems in connection with services they provide independently.

If our practices change, we will update this Privacy Policy as required by applicable law.

15. Privacy complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on our website and will show the date it was last updated.

17. Contact us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

Shipping Container Services Australia Pty Ltd
ABN: 90 663 037 447
Trading as: SCS Australia

Address:
5 Chatham Road
Hamilton North NSW 2292
Australia

Phone: 1300 727 269
Email: sales@scsau.com.au
Website: shippingcontainerservices.com.au